Quality is key. We know this at
Network Service Billing and satisfaction with our service is something we all
look for and expect. We diligently work to ensure that the process provides
consumers with safe, stable, and affordable long distance service. The five
step quality process is an essential component in meeting our service mission.
Our phone calls with consumers are recorded and reviewed by senior staff. This verifies the integrity of sales and
service personnel, which in turn speaks to the integrity of our organization
and our dedication to quality. When our sales representatives contact potential
clients, those clients are protected against confusion or any accidental
problems by supervisors and managers with experience at meeting the client at
the point of their need.
Consumers desiring service will be transferred from the sales staff to a
live verification representative. This agent is responsible for confirming the
sale, ensuring that the client understands all aspects of the new service(s) provided.
Questions are, of course, transferred back to the sales rep for clarification.
The verification agent uses an established series of questions that ensure the
customers satisfaction.
Next, the verification agent calls back all new clients immediately. This
ensures that the person making the commitment to service is truly available at
that extension line. To protect consumers, if the person establishing the
commitment fails to answer at the newly subscribed line, the sale is cancelled.
Again, as with sales, all verification activity is monitored and recorded for
quality control.
A hold is put in place on all sales for a 48- hour period. This is another
layer of protection for the consumer, for it allows the client time to cancel
service before the sale is processed. Customers for our long distance service
do not need to worry about their satisfaction on the part of the consumer,
multiple layers of protection are offered before a sale is accepted.
Following acceptance of the sale, there is a final layer of quality
assurance. All sales processes are triple- checked for accuracy. This is done
by both automatic and manual means. All information is confirmed. In the case
of business service, the job title of the person contracting services likewise
verified. The manual review incorporates over- sight of all aspects of the
sale.
Everything we do is geared toward guaranteeing your satisfaction with your
long- distance service. Each step along the way provides safeguards. This five-
step Quality Process works to ensure each client receives the service they
deserve.
For quality long distance, contact Network Service Billing today.
