Are Cell Phones Impacting Business Productivity?

Can cell phones be bad for business?  Does that little wonderful device we love so much actually hurt the workplace?  It’s not much of an opinion as it is a fact.  It is clear and evident that the loss of productivity, security issues, and the distractions that cell phone cause impact a company.

Cell phones are a clear loss of productivity.  Almost every employee from the mailroom to the CEO is guilty of using work time to either text or talk on a cell phone.  Time spent on a cell phone is time lost from work.  Anytime a cell phone goes off in our pocket it forces us to take our attention off the project at hand to answer it.  This is a prime reason how cell phones cause a loss of productivity. 

Also cell phones can be bad for business because they pose a security issue.  It is very easy for an employee to conduct business on a cell phone that might be harmful to a company.  Cell phones can be used to get personal and confidential information out of a company with no trace.  It is a lot easier to record and monitor landlines.  Cell phones should be considered a threat and security risk for a business.

Cell phones are bad for business because simply they are just a pure distraction.  A cell phone distraction can have an employee hypnotized in their own world and detached from the work team.  With everything from employees wanting to play on their cell phones because they are bored, to them mixing personal life with work are all distractions from work and bad for business.

There are many more reasons how a cell phone can be bad for business whether it’s the owner or the employee.  But the few listed are some main ones that should make it clear and easy to see that a landline may be a better fit for the company phone and cell phones only used when really required.  For more information on saving money on the long distance landline contact Network Service Billing. 

The Importance of Quality

Quality is key.  We know this at Network Service Billing and satisfaction with our service is something we all look for and expect. We diligently work to ensure that the process provides consumers with safe, stable, and affordable long distance service. The five step quality process is an essential component in meeting our service mission.

Our phone calls with consumers are recorded and reviewed by senior staff.  This verifies the integrity of sales and service personnel, which in turn speaks to the integrity of our organization and our dedication to quality. When our sales representatives contact potential clients, those clients are protected against confusion or any accidental problems by supervisors and managers with experience at meeting the client at the point of their need.

Consumers desiring service will be transferred from the sales staff to a live verification representative. This agent is responsible for confirming the sale, ensuring that the client understands all aspects of the new service(s) provided. Questions are, of course, transferred back to the sales rep for clarification. The verification agent uses an established series of questions that ensure the customers satisfaction.

Next, the verification agent calls back all new clients immediately. This ensures that the person making the commitment to service is truly available at that extension line. To protect consumers, if the person establishing the commitment fails to answer at the newly subscribed line, the sale is cancelled. Again, as with sales, all verification activity is monitored and recorded for quality control.

A hold is put in place on all sales for a 48- hour period. This is another layer of protection for the consumer, for it allows the client time to cancel service before the sale is processed. Customers for our long distance service do not need to worry about their satisfaction on the part of the consumer, multiple layers of protection are offered before a sale is accepted.

Following acceptance of the sale, there is a final layer of quality assurance. All sales processes are triple- checked for accuracy. This is done by both automatic and manual means. All information is confirmed. In the case of business service, the job title of the person contracting services likewise verified. The manual review incorporates over- sight of all aspects of the sale.

Everything we do is geared toward guaranteeing your satisfaction with your long- distance service. Each step along the way provides safeguards. This five- step Quality Process works to ensure each client receives the service they deserve.

For quality long distance, contact Network Service Billing today.