Are Cell Phones Impacting Business Productivity?

Can cell phones be bad for business?  Does that little wonderful device we love so much actually hurt the workplace?  It’s not much of an opinion as it is a fact.  It is clear and evident that the loss of productivity, security issues, and the distractions that cell phone cause impact a company.

Cell phones are a clear loss of productivity.  Almost every employee from the mailroom to the CEO is guilty of using work time to either text or talk on a cell phone.  Time spent on a cell phone is time lost from work.  Anytime a cell phone goes off in our pocket it forces us to take our attention off the project at hand to answer it.  This is a prime reason how cell phones cause a loss of productivity. 

Also cell phones can be bad for business because they pose a security issue.  It is very easy for an employee to conduct business on a cell phone that might be harmful to a company.  Cell phones can be used to get personal and confidential information out of a company with no trace.  It is a lot easier to record and monitor landlines.  Cell phones should be considered a threat and security risk for a business.

Cell phones are bad for business because simply they are just a pure distraction.  A cell phone distraction can have an employee hypnotized in their own world and detached from the work team.  With everything from employees wanting to play on their cell phones because they are bored, to them mixing personal life with work are all distractions from work and bad for business.

There are many more reasons how a cell phone can be bad for business whether it’s the owner or the employee.  But the few listed are some main ones that should make it clear and easy to see that a landline may be a better fit for the company phone and cell phones only used when really required.  For more information on saving money on the long distance landline contact Network Service Billing. 

The Importance of Quality

Quality is key.  We know this at Network Service Billing and satisfaction with our service is something we all look for and expect. We diligently work to ensure that the process provides consumers with safe, stable, and affordable long distance service. The five step quality process is an essential component in meeting our service mission.

Our phone calls with consumers are recorded and reviewed by senior staff.  This verifies the integrity of sales and service personnel, which in turn speaks to the integrity of our organization and our dedication to quality. When our sales representatives contact potential clients, those clients are protected against confusion or any accidental problems by supervisors and managers with experience at meeting the client at the point of their need.

Consumers desiring service will be transferred from the sales staff to a live verification representative. This agent is responsible for confirming the sale, ensuring that the client understands all aspects of the new service(s) provided. Questions are, of course, transferred back to the sales rep for clarification. The verification agent uses an established series of questions that ensure the customers satisfaction.

Next, the verification agent calls back all new clients immediately. This ensures that the person making the commitment to service is truly available at that extension line. To protect consumers, if the person establishing the commitment fails to answer at the newly subscribed line, the sale is cancelled. Again, as with sales, all verification activity is monitored and recorded for quality control.

A hold is put in place on all sales for a 48- hour period. This is another layer of protection for the consumer, for it allows the client time to cancel service before the sale is processed. Customers for our long distance service do not need to worry about their satisfaction on the part of the consumer, multiple layers of protection are offered before a sale is accepted.

Following acceptance of the sale, there is a final layer of quality assurance. All sales processes are triple- checked for accuracy. This is done by both automatic and manual means. All information is confirmed. In the case of business service, the job title of the person contracting services likewise verified. The manual review incorporates over- sight of all aspects of the sale.

Everything we do is geared toward guaranteeing your satisfaction with your long- distance service. Each step along the way provides safeguards. This five- step Quality Process works to ensure each client receives the service they deserve.

For quality long distance, contact Network Service Billing today. 

The Family Phone

Is the most important thing to you the safety and security of your family?  Many consider that safety is a very important factor for their family.  The landline phone provides stability and reliability for the family. 

Landlines are great in any form of emergency or crisis.  Did you know that the landline still works when the power is out?  The landline works because it doesn’t require electricity if it is the corded landline.  All it requires is to be plugged in to the wall’s telephone line.  The landline is a great backup phone for this reason!  It can be used in those long power outages that outlast your cell phone’s short term battery life.

Your family needs a phone to communicate on during a power outage and to contact emergency services if need be.  What about the emergency services?  The emergency services on your landline are much more reliable.  They quickly respond to your emergency because the address automatically appears.  If you have a cell phone they have to triangulate your location with your cell towers.

When you have an emergency you want fast services!  This is one time that you don’t want people to be late to your house.  You also don’t want to have to talk on the phone and clearly annunciate your address to the dispatcher when the chaos is going on around you.  You want it to be quick and for the emergency to be over.

Have you ever watched a movie, where someone is breaking into a house? How scary we think to ourselves.  If this was really happening you would want to call for help, but with a cell phone do you want to have to speak and tell them your address?  With a landline you can call and hang up and they have your address so they can still send help to check out the situation.

The features of the landline are great for your family. 

We can’t forget about the fun benefits of making sure that the landline is shared and keeping an open communication system for the family.  Also, that everyone who has had your landline number for years can still get in touch with you. 

Save money on your long distance bill with services from Network Service Billing, Inc. 

Your Privacy and Your Communication

Your land line remains the most important tool to keep your personal information secure.

Security on a cellphone is compromised by design. Your cellphone broadcasts your geographic location, conversations, data, photos and texting as long as it’s on.  As technology advances your actions are more visible to everyone else around you.  Eavesdroppers can listen to your personal conversations with a simple device that intercepts the radio waves.

The landline is your safer way of talking with better security when you communicate.  The landline uses hardwired cables for calls to take place on.  These are not simple to hack and listen in on.

Today, we call the Cable Company, electric company and travel agent to make payments.  All with providing our credit card numbers or social security numbers to have access to our account or pay a bill.  This is not information you want anyone else to have, especially people who are hacking your cell phone conversation to get. 

Keep your landline and save money on your long distance bill with Network Service Billing!